New Contract No Confirmation email received

[benno17]

My current contract expires at the end of the month. Spoke a few times on 11 and 12 April to customer services and agreed a new contract with the Ultimate Volt bundle. Haven't received any confirmation and the contract on the website still shows the old details and that my payment will now be without the subsidy agreed 18 months ago. How do I get confirmation?

[Tom_W1]

Hi @benno17 thanks for your post although I'm sorry to hear of your concerns raised.

I'd like to look into this for you so I'm going to pop you a PM now, so please expect this shortly and respond when you can!

Many thanks

[benno17]

Tom, managed to speak to a person who knew exactly what to do and resolved the issue. Thanks for offering to help

[Jodi_S]

Great news benno17,

Glad to hear you got the help required. I will let Tom know and pass on your thanks.

If you need any further help in the future, please come back to us through this channel.

Kind regards Jodi.