New Account - Sorry to See You Go

[bertieb1977]

I have exactly the same issue as VICELR..... and the same lack of response from VM too.  Very frustrating.

When I try to register I get a message saying 'Sorry to see you go' after I enter my email address, after previously being a customer over 8 years ago. I am getting the service setup emails to the same email address though (i.e. direct debit confirmation, etc).

[Hayley_S]

Hello @bertie1977,

Welcome back, thanks for posting.

I am sorry to see this.

Is this for your My VM account? Or TV Go?

Many thanks,

[bertieb1977]

Hi Hayley

Its for My Virgin Media

Mike.

[Hayley_S]

Thanks for explaining that @bertieb1977.

Have you recently moved home at all?

Many thanks,

[bertieb1977]

I have, but I haven't been a VM customer for around 8-9 years.  After researching on the forum it seems I can't use the same email address on a closed account to register again, so I've used an alternate email address along with the account ID and area code and this seems to have let me in.  Not ideal, but it is workable for me.  Thanks for the assistance.

[Serena_C]

Hi @bertieb1977

Thanks for getting back to us, I'm sorry for the inconvenience that you were unable to use the email address linked with your previous account. I'm glad to hear that using an alternate email address has worked for you and you are now able to access your account. If there's anything else you need please do let us know.

Kind regards,

Serena