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New Account Cost

dibberly
Dialled in

Hi VM

just upgraded my services with VM but the contract sent via email the price is different to what was agreed on the phone (contract states an extra £10).

Can someone look into what i should actually be paying as i know the 1st month is always different and if i need to contact customer services i can

Thanks all

5 REPLIES 5

dibberly
Dialled in
Sorry...should say new upgrade contract...not new account

Ashleigh_C
Forum Team
Forum Team

Hi there @dibberly

 

Thank you so much for your post and I'm so sorry to hear of this confusion with your bill.

 

I'll send you a PM now so we can look into this. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Yep all replied straight away but heard nothing back 

Hi there @dibberly

 

Thank for reaching out and I've just popped back to you now.

 

 

Thanks ash 👍