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RyanMcNeil1992
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Never received confirmation email.

Hi, I signed up to virgin Media on Saturday and ordered tv, phone and internet. I got an email saying I would receive a confirmation email within 48 hours but none has been sent. My quickstart package is supposed to be coming today by being delivered to a collectPlus store but with no confirmation email this looks unlikely. Can someone please help?

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Re: Never received confirmation email.

Hi RyanMcNeil1992,

 

Thank you for your post. I'm sorry to hear this. 

 

Did you get the package? If not please let me know so I can look into this for you.

 

^Martin

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RyanMcNeil1992
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Re: Never received confirmation email.

Hi Martin, I still don’t have package. Can you please look into this for me?

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Re: Never received confirmation email.

Hi there @RyanMcNeil1992

 

Thanks for replying - I have popped you a Private Message so we can go through security and advise you further about your account. 

 

Please look out for the purple envelope and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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