Never been with virgin but being contacted saying I owe money

[Wil1]

I am being contacted by BPO claiming I owe a fair bit of money to virgin media .... I have never had an account or used any virgin media services, never been involved with them in any way what do I do ?? 

[Ashleigh_C]

Hi there @Wil1

Thank you so much for your post and I am so sorry to see this is happening! 

I'm going to send you a PM so we can look into this together and hopefully get to the bottom of it! Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you. 

[Andrew-G]

Also, check your credit history, contact Experian's victim of fraud support team, and notify your bank and credit card providers so they can put an additional watch flag on your accounts.  If the crooks have your ID, there's a chance further fraud may be attempted.

https://www.experian.co.uk/consumer/identity/what-to-do-if-victim.html