on 23-03-2022 00:34
Hi,
Reading the news today it is saying Netflix is now free on certain top packages including Ultimate Volt.
I am on this package but when I try to activate membership it is only offering paid membership.
How can I get the free access please?
Answered! Go to Answer
on 24-03-2022 13:21
Hello.
There is probably a training issue here then with call centre staff !
If you can use the bundled Netflix account on any app or then it seems a great deal.
I did ask how to get a password and login details for a smartstick or app, and was categorically told that it would only work on a virgin box. They even went away to check with a supervisor.
If you have used your free Netflix account on a non VM device, it would be great to know how you get your login details and password please. The call centre advisor told me this was not possible. I'd really appreciate it, and I'm sure others would too.
Many thanks.
24-03-2022 13:29 - edited 24-03-2022 13:34
For other devices, you use whatever Netflix username and password you chose for your account.
For customers without a Netflix account then the sign up process for this completes in the Netflix app or website (after following the Virgin Media links) where you choose your Netflix username and password but your billing option is to Virgin Media.
For customers with an existing Netflix account and with Netflix as part of their Ultimate Volt or Biggest bundle, as long as the same username / email address is used during the activation process, then my understanding is that everything will be transferred over and the plan payments adjusted to reflect the plan choice.
If you're adding a full price Netflix plan to your bill, you can reuse existing Netflix details - as long as there is no current active plan linked to those details.
on 24-03-2022 15:41
Hello.
Thanks for all the info.
I cancelled my existing account, then signed up again, using my current details via the Netflix app on the 360 box. It asked for my mobile phone number as verification,.
All's working now. It would do anyway, because my current subscription runs to the end of March. So I'll see what happens then. Here's hoping.
Cheers.
on 06-04-2022 16:26
Hi Ben,
Hopefully you can help. I raised this issue 2 weeks ago, Netflix was added to my account and I was informed I would receive an email to setup once I had activated Netflix from my virgin media.
I tried setting up using email linked to virgin but there were only options to pay.
I waiting for an email from virgin but no email received. Despite numerous calls to cust serv still nothing. Just rang again and was told it's nothing to do with virgin and I have to deal with Netflix and pay them separately, even though standard membership is included. She refused my request to speak to a supervisor and then hung up🤷🏼♀️
Please can you advise how I can get this looked at by virgin.
Many thanks
on 06-04-2022 17:16
on 06-04-2022 17:21
Hi Ben, I am on the ultimate volt package. That's my issue.
I was told by customer service originally that I did not need a new contract, even though I took volt at the start of March, and they emailed to confirm that Netflix had been added.
However having contacted them today they really haven't a clue
06-04-2022 17:29 - edited 06-04-2022 17:30
Unless you are on the Ultimate Volt bundle from the 21st of March or later then it doesn't come with inclusive Netflix and can't be added without a new bundle contract.
Which is why I'm saying unless inclusive Netflix is on your contract, you won't get it.
It's also why this post is a sticky at the top of this forum - https://community.virginmedia.com/t5/Virgin-TV-360/Netflix-Bundles-and-Activation/td-p/4980738
on 06-04-2022 17:34
Thanks Ben,
Ok I'll go back to them again. Problem is they don't tell you this when you speak to them and if you tell them that's what needs to be done they deny it.
Left hand/right hand springs to mind.
on 06-04-2022 17:55
on 06-04-2022 17:58