Thought I had it sorted, but no. Got an email from Netflix today to say Virgin have let them know that I cannot be billed through them. ITS FREE WITH MY PACKAGE.... this is driving me mad..... I've been with Virgin over 20 years... what is going on. So no Netflix again!!!
Apologies for the time this is taking to resolve. Unfortunately we are unable to resend the Netflix activation email from here. We’ve been made aware due to a technical error with our systems that a high number of customers who subscribe to Netflix with us through their VM bill have had access to their Netflix service paused or cancelled. We’ve identified these customers and are working through these today as a high priority to get their access restored to Netflix. Our teams are working on this as a priority, and their access will be restored as soon as possible. We are aiming to have all accounts up and running again as soon as possible.
I'm so sorry to hear your call was disconnected, that's not the high standard of service we aim to provide and I apologise for the frustration caused. Please bear with us, we are working on this Netflix account issue and will be back in touch with an update as soon as we have one.
