Netflix

[DeclanH1]

I signed up for Ultimate Volt 1 Gig on 28 March 2022. Received this email last night from Netflix:

 Managed to check my Virgin Media account this morning. It shows:

 When I select Netflix and try to sign in, it now only allows me the option to Restart Membership and asks for bank details to activate - no mention of Virgin Media package.

why am I being denied the service I am paying for through my bundle?

[Tractorboy]

Put Netflix into search and take your pick from multiple threads.
You are not alone....
This is a complete shambles!

[DeclanH1]

Sadly I saw the huge number of threads.

when I spoke to Netflix, they said VM had sent out an old email when inviting everyone to sign up but they couldn’t resolve the problem - batted it back to VM. 

[Tractorboy]

And VM are saying they have fixed it!

No wonder there are a lot of unhappy customers with no idea when this will be resolved.

[Paul_DN]

Hi DeclanH1,

Thank you for reaching out to us, do you have an activate button on your online account?

Regards

Paul.

[DeclanH1]

Unfortunately I don’t. I spent a few hours on phone trying to sort this out today with no success - hoping this channel will enable a faster resolution. 
My wife has had to renew her premium subscription for another month to ensure I don’t get abuse from my two daughters!

[Molly_T]

Hi DeclanH1, sincerest apologies you are also affected with the Netflix billing / activation issue!

We are aware this is a widespread issue affecting multiple customers and are working collaboratively with Netflix to get it sorted. In the meantime I will send you a PM to confirm a few details so we can ensure your account is set up correctly, and raise a ticket for your specific case if needed! Please do keep us updated if anything changes. 

All the best. 

[DeclanH1]

Still no further forward and no contact from anyone at Virgin. The many subscribers who are, I’m afraid, being charged for a service they are not getting, deserve a letter explaining how this will be resolved and receive a discount equal to Netflix Standard (£10.99) each month until this is resolved

[Ayisha_B]

Hi @DeclanH1,

Sorry there's been no progress yet. I can see you have been speaking with Molly via PM and a IT ticket has been raised in regards to this. 

As soon as we know more, we will advise.

Thanks for your patience.