Hi,
Unfortunately my husband passed away in November so we changed all virgin details to myself. I was told that I will receive an email to activate my new Netflix under my new email but I haven’t received this and checked this in all spam folders too. I have called 3 times to be told the same thing but it’s been 3 months and I still haven’t received this email. I have called a 4th time today and was told that I have to do this from the app and not an email?! So I have logged into the app and it does show me an option to activate anything then gives me an error message. This is really frustrating as this is included in our package but we are not getting the service we are being billed for which is a breach of your contract! Can someone help to see what we need to do?
