on 31-08-2022 07:45
I joined Virgin in June as a new customer and had problems with Netflix ever since. It works for a few days and then it says it is not being paid through my bundle and is cancelled.
I’ve spoken to about 8 people, been hung up on twice when they didn’t know how to solve it, told a ticket would be raised twice, told I would be rung back twice and…..nothing. It’s awful. I’m paying for a service I’m just not getting and spending hours on the phone to customer service!
31-08-2022 10:07 - edited 31-08-2022 10:07
Hi @Coomba,
I'm really sorry to hear you're facing problems with your Netflix subscription. Can you please try heading to your My Virgin Media and you should see a Netflix tab, which contains an "Activate" or "Manage" button, this should reinstate the service.
In regards to the ticket, I can see that our team are still working on this, which is why they haven't reached out yet. Rest assured, they will work on getting this resolved as soon as possible
Cheers,
on 31-08-2022 12:44
I have gone to the app and pressed ‘manage my plan’ It says it’s already active.
When will this be resolved? It’s been over 2 months and I’m still being charged.
on 31-08-2022 15:55
Hi @Coomba,
If the subscription is showing as Active in your My Virgin Media, this means we're sending the necessary information to Netflix. Have you spoken to them in regards to this issue, what have they advised?
To confirm, are you trying to access Netflix using the email that you have registered to Virgin Media with? Have you received any other emails in your Spam/Junk folder regarding activation?
Cheers,