on 08-02-2022 15:03
Hello there,
I just noticed the following information about Netflix on my latest Broadband bill:
I don't have a Netflix account and no-one in the household has signed up for one. I noticed also that my contract appears to have changed:
Again, I didn't ask for Netflix access and haven't been notified of any contract changes.
Can anyone help me figure out what is going on?
Thank you for your time and advice.
Tom.
on 08-02-2022 19:17
Hey @faziemaize,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with Netflix appearing on your bill.
Does anyone in your household have a Netflix account that may have been added to your account, with Virgin Media as the payment method?
What changes have been made on your account?
Regards,
Steven_L
on 10-02-2022 19:03
on 11-02-2022 08:18
Hi @faziemaize,
Thank you for coming back to me about this issue. I'm very sorry to hear that this has been your experience. Have you noticed the Netflix addition on your previous bills at all?
Have you got any emails from Netflix which could imply than an account has been set up?
Has your package price changed at all?
Please take a look at your previous bills and let us know if you find anything further. We're happy to help. 🙂
Thank you.
on 21-02-2022 13:23
on 21-02-2022 17:51
Thank you for letting us know @faziemaize.
Are you able to check your TV box to see if the Netflix app has been used or logged into? https://www.virginmedia.com/tv/netflix
Thanks,