I had Netflix included in my Virgin Media package. A few days ago my Netflix account suddenly stopped working. When I logged in it was asking me to restart my membership but I hadn't cancelled it. I queried it with Netflix who said Virgin Media had told them to deactivate my account.
I spoke to VM who denied doing this. There was no record of it and no reason why they would have done it. I went back to Netflix who again confirmed it was requested by VM.
Anyway, I went back to VM and asked for them to reactivate my account. At the same time I negotiated a new package with the guy on the phone which again included Netflix. He said my Netflix account would be working again once I confirmed my acceptance of the new contract or at least no more than 2 hours after.
This didn't happen so I chased it up on the WhatsApp chat. I was told an activation email should have beeb sent to me and they would raise an IT ticket to resolve it.
Two days later and nothing so i chased again. This time i was told an activation email was on its way and i would get it within 4 hours. I didn't get it. In the meantime i had called the helpline about a separate issue with my V360. I asked the guy i spoke to about it (who was actually helpful for a change, shame i dont have his direct dial!) and he said it could take up to 7 days to get the email!! Even though I am already paying for Netflix as part of my package. How can that be right??
Anyway, as the 4 hours I had been told before had expired i chased again on whatsapp. This time i was told there is an issue with the emails for netflix and IT would need to look into it.
Has anyone else had a similar issue? I can see people were making similar complaints in April and May but it looks like they were resolved. This is all pretty annoying!
