on 18-06-2022 22:04
No phone calls from VM this week - surprise, surprise. What black hole do IT tickets disappear into?
As many on this forum appear to have the same problem, when will this be fixed?
Very frustrated and angry
Answered! Go to Answer
on 29-06-2022 13:11
Thank you for joining me on private message again @jo666.
Glad that we have your Netflix and complaint resolved for you. If you have any further questions or concerns at all, you can post to us again on the community! We'll be here to help best we can.
All the best.
on 19-06-2022 01:48
"What black hole do IT tickets disappear into?"
As nobody seems to have had one resolved and after repeated requests to see a screenshot of one that have been ignored I seriously doubt they even exist , just an attempt to fob us off!
Join the club!
on 19-06-2022 09:32
Hi @jo666
Thank you for your post.
I am sorry to hear about the issues you have been having with the Netflix offer.
We are aware of the issue with the Netflix activation and we are working on a fix internally.
We don't have a fix time/date that we can advise unfortunately.
If you haven't already done so, you can try and activate Netflix via your online account.
If that doesn't work, there is nothing more we can do currently as an IT ticket has already been raised for you.
Once the fix has been deployed affected customers will receive an email with a new link to either re-register or register for the first time with Netflix.
I am sorry for any inconvenience caused.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 19-06-2022 12:16
Meanwhile I still have no Netflix. I had many items in my wish list and was part way through a series when Virgin cancelled my subscription without request by me.
Where is the compensation for not providing services as agreed in my contract?
on 19-06-2022 12:21
There is no "Activate" button.
I have tried on 2 browsers.
On the app there is a button for Manage Subcription - it does nothing. VM advisors have confirmed the same for their own accounts.
Netflix say I have no streaming account
on 19-06-2022 15:11
Hi @jo666,
I do apologise for the inconvenience that this is undoubtedly causing for you.
If an IT ticket has been raised as my colleague has mentioned in their earlier post then I assure you that we're aware of the problem and will be working to resolve it ASAP.
Thanks,
on 19-06-2022 18:09
This is my 2nd IT ticket supposedly raised. The first raised 26/5 never heard of again.
It would be nice to see an IT ticket - maybe work out what black hole they are disappearing into - as numerous people have been told the same thing.
However, no one has yet had a resolution.
As one of the largest communication service companies you don't seem to be putting much effort in to resolve this issue. How hard can it be?
on 20-06-2022 13:29
Hey Jo666, thanks for the reply.
Unfortunately we are not able to provide the ticket number over social forums due to GDPR.
I will be more than happy to look further into this for you and check for any updates, I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.
on 22-06-2022 21:31
Hi
Is it everyone who had a prior Netflix subscription that is affected?
A friend just took out the VM contract with Netflix and she has received an activation email. But she has no prior Netflix account.
I'm on my 2nd IT ticket and 2nd complaint. They closed the originals and they have disappeared from my account.
Cheers
Jo
on 22-06-2022 21:34