Netflix - no email to activate

[Tabby14]

Hi, I have complained to VM about having had no email & no Netflix section on my account to activate it. I changed package on 3rd June. All I get is a generic reply & no one seems to be capable of explaining what the problem is & when it will be fixed. Has anyone had any success in resolving this? Thanks 

[MOD EDIT: Subject title changed for clarity]

[Kath_F]

Hi Tabby14, 

Thanks for your post and apologies to hear you're still trying to get this resolved. 

Taking a look at things, I can see that the IT ticket is still open. We understand it's frustrating however until IT pick this up and send the email for you there is nothing we can do. 

There was a fix put in place for this and most issues were resolved and customer's received the email but there are still a few that haven't. We don't know why this is but rest assured the teams are working on this. 

Apologies once again.