on 04-04-2022 16:31
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Answered! Go to Answer
on 28-04-2022 08:15
Virgin,
So what's the problem with sorting us that are still waiting for the activation email out?
5 weeks is longer than 7 days.
on 28-04-2022 08:26
Ezy has just explained more than all the agents I have spoken to over the past month.
I was told by numerous agents to use the activate button to start my included service. I was also told to sign up for a paid subscription and that I wouldn't be charged as it should be included... That was when I had the cancellation email from Netflix.
So I look forward to it being cancelled again in a month's time, and this process and stress starting all over again.
on 28-04-2022 08:29
That activate button has vanished since I was able to sign in on the inclusive package. I suspect that is for the pay on top of the bill. The sign in process for the inclusive is completely different.
on 28-04-2022 13:10
The elusive email has landed.
Not sure if it's a coincidence that I have it on the day my bill is paid but maybe something to keep in mind.
on 28-04-2022 13:14
on 28-04-2022 13:18
Hopefully yes.
Shame everything with virgin is a massive pain in the gonads to sort.
on 28-04-2022 15:25
Hi @Krustycarl, thanks for your confirmation that the email has now landed - that's great news.
Please don't hesitate though to let us know if you need any further help!
Many thanks
on 28-04-2022 15:34
why do different agents say different things
the service received about this has been nothing but very terrible
you are in breach of contract and legal action is ready to be started
also complaints ready to be lodged with ASA and other agencys
the only way to stop these is get it sorted
was told e-mail sent (it has not) then told i have resent it (not sent) then it will be with you very shortly still waiting
i am now really fed up with the issue and ready to take the action above and cancel all services also and as my solicitor says in breach of contract
and therefore i can leave without penalty ( i do not want take these actions but i will ) if this is not sorted
on 28-04-2022 15:49
Any further help?
No one from virgin has contacted me directly about this and asked for account details etc...
No use trying to make it look otherwise.
Be honest with those still waiting and tell them exactly what the problem is.
Someone at virgin must know.
on 28-04-2022 15:54
Spent an hour on the phone again today. The agent I spoke to actually seemed more useful than the others, and has attempted to help.
He said there was an email sent to them all today from somebody senior, about this issue, as they are getting so many calls about it.
He's attempted to send the email and add some Netflix code to my account (?). He thinks the email should arrive within the next 24 hours, but if I doesn't my details have been passed upwards.
So still no solution, but they finally seem to be properly accepting this is an issue and trying to find a fix. Still unacceptable, but I'm trying to stay calm today!!