@vinniesbiscuits wrote:
Been with virgin for years,
forced into a new contract.
Netflix apparently included although no activation email ?
cancelled my personal Netflix waited for end of month, then logged in on the virgin box with my old details and chose bill to virgin.
everything worked great for a few weeks then asked to sign up every time I run the Netflix app and after putting all the details in and changing the amount from £15.99 to £10.99 for standard I get "oops something has gone wrong try later"
been trying later for a month !!!!!!
Spoke to someone who eventually answered the phone,, they said pay for it privately then claim it back from virgin by complaining.
utter nonsense!!!!!
anyone any ideas.
OK firstly, ‘forced into a new contract’? How? did Lutz turn up and put a gun to your head until you signed on the dotted line? Yes I’m being facetious, but be honest and accurate it may well help you in future!
The Netflix issue is a clusterf**k of Biblical proportions, I really struggle to work out just how VM could have messed this up to the extent they have - actually no, I do have a idea and it is based on VM’s marketing department having more ‘push’ with senior management than the technical people. But whatever, that doesn’t help you at all.
Yes it’s broken, fundamentally broken for some people*, but you are a small minority, so who cares about you? VM certainly don’t!
* You might want to do a search on here for ‘Netflix issues’, you’ll find quite a few people in the same position as yourself left flapping in the breeze.
John
