Netflix in my package

[Mick1975]

New customer here, was told I have Netflix….. after weeks of not having it I keep getting fobbed off saying wait for email will take 24 hours this has been going on weeks ! Totally fed up with it , anyone else had this problem ….. thinking of canceling the whole thing ! 

[Tractorboy · Accepted solution]

Check the multiple threads on here..
You are not alone this is an ongoing problem suffered by many users with no signs of resolution so far....

[Tom_W1]

Hi @Mick1975 thanks for your post although I'm sorry to hear of your concerns raised. 

As @Tractorboy has mentioned, this is a known issue unfortunately but please be assured that we are attempting to resolve this as soon as possible.

I'd recommend keeping an eye on the other threads within this community for further updates, which you can see here.

Many thanks

[Mick1975]

Been a customer for 3 weeks, still no Netflix! Can I just cancel this now and get rid of virgin …… customer service is awful really really bad , they have not kept there agreements so surly I can cancel ? 

[japitts]

I've combined your new post into your existing thread.

I'm not a lawyer so won't attempt to advise, however the cooling-off rights are detailed under Section M of the T&C's here 

If it's been more than 14days since your services were installed, then you are probably better off giving VM a chance to rectify the issues with - presumably - your inclusive Netflix add-on.

[Martin_N]

We do appreciate your frustration with this Mick1975. We are still investigating this and are working towards resolving this. 

^Martin

[Mick1975]

Any news yet been a month now ? 

[Carley_S]

Hi @Mick1975

We were aware of an issue affecting some customers activating Netflix as part of their deal; this issue has been resolved and we are in the process of rectifying affected accounts. You should receive an email once your account is resolved with further details. Please keep us updated if you have not received an email by the end of the week or if you are still having issues accessing Netflix after following the steps.