on 21-04-2022 22:25
New customer here, was told I have Netflix….. after weeks of not having it I keep getting fobbed off saying wait for email will take 24 hours this has been going on weeks ! Totally fed up with it , anyone else had this problem ….. thinking of canceling the whole thing !
Answered! Go to Answer
on 21-04-2022 23:22
on 21-04-2022 23:22
on 22-04-2022 08:30
Hi @Mick1975 thanks for your post although I'm sorry to hear of your concerns raised.
As @Tractorboy has mentioned, this is a known issue unfortunately but please be assured that we are attempting to resolve this as soon as possible.
I'd recommend keeping an eye on the other threads within this community for further updates, which you can see here.
Many thanks
on 25-04-2022 21:41
Been a customer for 3 weeks, still no Netflix! Can I just cancel this now and get rid of virgin …… customer service is awful really really bad , they have not kept there agreements so surly I can cancel ?
on 25-04-2022 22:02
I've combined your new post into your existing thread.
I'm not a lawyer so won't attempt to advise, however the cooling-off rights are detailed under Section M of the T&C's here
If it's been more than 14days since your services were installed, then you are probably better off giving VM a chance to rectify the issues with - presumably - your inclusive Netflix add-on.
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on 26-04-2022 08:25
We do appreciate your frustration with this Mick1975. We are still investigating this and are working towards resolving this.
^Martin
on 02-05-2022 07:28
Any news yet been a month now ?
on 03-05-2022 17:49
Hi @Mick1975
We were aware of an issue affecting some customers activating Netflix as part of their deal; this issue has been resolved and we are in the process of rectifying affected accounts. You should receive an email once your account is resolved with further details. Please keep us updated if you have not received an email by the end of the week or if you are still having issues accessing Netflix after following the steps.