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Netflix billing

rory
Joining in

I arranged a new contract with virgin which included Netflix in march/ April last year - the £5 extra premium one.

The first month I checked and was not billed by Netflix.

After that I have been charged by Netflix and virgin.

I only check bank statements now and then which is my fault.

Now that I have noticed I complained to virgin.

They have given me £30 credit. I couldn't be bothered fighting for any more.

I have kept the £5 extra virgin Netflix and contacted Netflix to cancel. They told me to sort this through the virgin app.

I have tried this and can't get any message saying I have signed up through virgin - I have to sign in with my Netflix credentials.

Any ideas as I can't face another half hour on the phone dealing with this but I do want my existing Netflix profiles carried over to virgin?

Cheers 

 

 

 

 

 

 

 

 

 

3 REPLIES 3

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi rory,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the Netflix, can I ask are both charges coming from the same selected email?

Also did you previously have Netflix set up via that account?

Regards,

Kain

Hey.

Cheers for coming back to me.

Both charges are coming from the same email address.

I did change the Netflix email address at some point - not sure when.

But it was okay for at least one month.

Thanks

 

 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Right okay, thanks for the response.

So we can get this investigated further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

Kain