on 15-02-2023 23:22
I arranged a new contract with virgin which included Netflix in march/ April last year - the £5 extra premium one.
The first month I checked and was not billed by Netflix.
After that I have been charged by Netflix and virgin.
I only check bank statements now and then which is my fault.
Now that I have noticed I complained to virgin.
They have given me £30 credit. I couldn't be bothered fighting for any more.
I have kept the £5 extra virgin Netflix and contacted Netflix to cancel. They told me to sort this through the virgin app.
I have tried this and can't get any message saying I have signed up through virgin - I have to sign in with my Netflix credentials.
Any ideas as I can't face another half hour on the phone dealing with this but I do want my existing Netflix profiles carried over to virgin?
Cheers
on 16-02-2023 08:38
Hi rory,
Thanks for your post and welcome back to the community.
Apologies for the issues faced with the Netflix, can I ask are both charges coming from the same selected email?
Also did you previously have Netflix set up via that account?
Regards,
on 16-02-2023 09:30
Hey.
Cheers for coming back to me.
Both charges are coming from the same email address.
I did change the Netflix email address at some point - not sure when.
But it was okay for at least one month.
Thanks
on 16-02-2023 15:54
Right okay, thanks for the response.
So we can get this investigated further I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,