Indeed, as you have noticed, the setup is completely broken for some users. Now what the reason as for this are, or why some customers appear to get activated within a day or so while others wait, literally months, is a bit of a mystery - although we can surmise that the underlying issue might well be connected to VM’s broken and disjointed backend systems.
OK bottom line, you are acting for something which is part of the contract you have with VM and they are not supplying it, right? Fine, you make a formal complaint in writing to VM’s Sunderland office, in this you request refund of the Netflix costs plus, say a nominal £20 extra for the inconvenience. Now this complaint will just get closed, ignored, lost etc. but after eight weeks from the initial submission, you raise a complaint with the industry adjudicator CISAS, and it that submission you will request oh and extra £60 compensation for VM’s poor handling of the complaint etc.
Now often at this point I make a statement to the effect that none of this will be necessary as I’m sure the VM forum team will intervene and sort things out to avoid an expensive (your compensation claim is tiny compared to how much VM have to pay for the adjudication fees) outlay on VM’s part. Unfortunately, is suspect that the underlaying system is so fundamentally broken that the forum team won’t have any ability to resolve anything - OK you may get a few platitudes about how they are sorry and ‘this isn’t the service they aim to provide’ etc. Won’t actually get Netflix working for you though.
