Netflix activation

[JEV68]

Hi

I have phoned Virgin about my Netflix activation numerous times and keep getting fobbed off.

If I go into my Virgin account and click Activate Netflix it keeps saying technical problems try again later, which I have been doing since beginning of November!

My last phone call to Virgin he told me to log into Netflix with the registered email address and my password and it would work, but it doesn’t, it wants to charge me £10.99 per month!
Any ideas/help greatly appreciated 😊

[Paulina_Z]

Hi @JEV68,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your Netflix Activation!

Would you be able to post a screenshot of what the error you're seeing looks like when you try to activate Netflix through your online account?

Have you been in touch with our team to discuss this further since logging into Netflix with your registered email?

We'll be happy to look into this further for you. 

Thank you.

[JEV68 · Accepted solution]

 

[Paulina_Z]

Hi @JEV68,

Thank you for coming back to us. Have you tried to sign into your online account via web browser or on a different device to see if the same error shows up?

Please give it a try and let us know.

Thank you.

[JEV68]

Yes I also tried on the computer and says the same thing, ‘technical issues. Please try again later’

[David_Bn]

Thanks for coming back to us @JEV68, check out the purple envelope in the top right hand corner for a private message from me, and I'll take a closer look into this for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me via our private messaging function @JEV68, and I'm pleased to hear this has since been resolved for you.

We appreciate the patience that you showed us on this matter.

Kindest regards,

David_Bn