Netflix activation issues

[Ann559]

Hi can anyone help . We have got a new contract which includes Netflix but have still not got the activation. After 5 phone calls, with agents telling me something different each time as a reason the latest being that we don't get it until halfway through next month -- surely we should have been told this at the start? We are still no further forward. I am starting to regret the new contract to say the least

[Tom_W1]

Hi @Ann559 thanks for your post although I'm sorry to hear of your concerns raised.

So by the activation I'm guessing you haven't received the email for this is that correct? If not, can you please check your My Virgin Media account online and see if there is a Netflix tab/option, along with a button that says "Activate" - please see if you can access this?

Many thanks

[Ann559]

No I haven't had the email and there isn't a button on my nemesis account as I have told each agent I have spoken to every time

[Ann559]

Sorry no button on My Virgin Media account and no email although both were promised

[Tractorboy]

Ann

Virgin really shouldn't be issuing new contracts with Netflix included at the moment.

There has been a long running ( two months) issue with not being able to activate it , and at the moment they have no idea when they will have a fix for it.

Join the club waiting for that email with the link !

[Ilyas_Y]

Hi @Ann559,

 Sorry to see you experience the Netflix activation issue, it really has been affecting some of our customers and we are working on a fix for this. May I ask what the agent on the phone has advised you apart from checking 'MyVM' for an 'activation' button? Was anything assigned to a specialist team? Do let us know.

Thanks.

[Ann559]

Hi,

The agents have advised that (in order of calls)

It showed my order open the email wouldn't come until it was chlosed.

There was a problem with the platform

The order is open I will close it now

You won't get it till June and should have been told this when you took it out 

[Ann559]

Ilyas_Y, 

thank you for showing an interest 

(I hit post button too soon) as well as the answers shown I also had - 

I am going to talk to my manager but will give you a call back 

strangely enough, they didn't! Getting beyond annoyed now

[Ilyas_Y]

Thank you for the update, let us know it goes and at any time contact us if you need help on any query.