Netflix activation email not received (new Volt package)

[garner]

I signed up for this package on 25 March, it was installed on 7 April. But I still don't have the Netflix activation email that I should have received.

Tried the customer services live chat on April 9, and was told "I have rasied a request so you should be getting an email notification shortly, regarding the Netflix activation on 7th of April."

Any idea how shortly? Is it worth phoning or doing another live chat session? I've heard nothing. From what I've read, this promo is not going very smoothly, but I'd quite like to get my Netflix back as soon as possible.

[Tractorboy]

Have still not received the email that we were told was being sent yesterday !!

[PhilipF]

Likewise same issue and almost identical to Garners post.

[Martin_N]

Thank you for chatting with me over Private Message garner.

As advised I have investigated this and we are still investigating this. 

Our apologies for any frustration with this issue.

^Martin

[garner]

Hello,

Just a quick post-Easter update to note that it is now 25 days since I signed up for this package.While I received the O2 sim within 48 hours and the hardware was installed as soon as an engineer was available, I still have no means of activating Netflix. Posting here and using the live chat is not providing any solution.

I feel like I'm getting beyond the point of "any frustration" and into "surely I'm owed some compensation" territory.

[Martin_N]

Hi garner, 

Our apologies again for any frustration with this. 

We are still investigating this.

^Martin

[garner]

How long is the investigation meant to take?

It's not frustration that's bothering me, it's money. Netflix wasn't just some bonus feature that I wouldn't really miss, like the History Channel or Sky Arts or something. It was a key reason for me taking this Volt deal - without it I might have gone elsewhere.

So it needs to be sorted out, because now we're 25 days in and absolutely nothing has happened. I'm not getting the package I'm paying for.

[Martin_N]

We do appreciate that garner. We can not advise when this will be resolved. We can only advise this is being investigated. 

^Martin

[kazianco1]

We signed up for the package that included netflix.  There is no activation tile on our VM account nor have we received the email.  
According to CS you don't do netflix and it is an O2 service.  
Can someone help please.  Spent over 6 hours on the phone to VM and now we are out of our cooling off period we can't even cancel it.

[garner]

I don't think posting on here is an effective way to get things fixed regarding Netflix. Here's a (small) selection of topics on this subject from the past week or so, and even the ones with a green check mark saying 'solved' don't appear to have any sort of resolution.

As you will see below, the best you are likely to get here is somebody sympathising with how frustrated you must be, or advising you to check your junk mail folder.

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-nightmare/td-p/4980245

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Can-t-activate-Netflix/td-p/4990471

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-not-working/td-p/4982538

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/How-to-activate-Netflix-on-Volt-Ult...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-activational-email-not-rece...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-activation/td-p/4989456

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-activation-email-not-arrive...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-activation-link-not-receive...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/My-package-says-Netflix-included/td...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-Shambles/td-p/4984062

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-now-included-in-ultimate-vo...

https://community.virginmedia.com/t5/Virgin-TV-360/Netflix-Now-Included/td-p/4970302

https://community.virginmedia.com/t5/Virgin-TV-360/Netflix-activation/td-p/4982508

https://community.virginmedia.com/t5/Virgin-TV-360/Re-Netflix-Bundles-and-Activation/td-p/4980807

Here is what looks like the "official" community forum response from 7 April, which says: "We've been made aware some customers have not received their Netflix activation email. Our team are working on a fix and hope to have remaining emails sent out very soon. We will update the thread with any further information". That thread has not been updated.

https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Netflix-Bundles-and-Activation/td-p/4...

I'm not a lawyer, but I would imagine that the fact that the product was never delivered would negate any statutory cooling off period, and you would be able to exit your contract.

[kazianco1]

Thank you for your reply, I have read all those threads. Some members have managed to get help via the admin