on 23-04-2022 12:56
So after renewing my VM contract last month to make the most of the Netflix deal I today received the email below, and I can confirm my account has in "paused".
What is going on Virgin?
Add your Payment info
Hi Kevin & Vicky
You’re no longer using a partner offer to pay for your Netflix membership. Please add a new payment method to keep watching all your favourite TV programmes and films without interruption.
Answered! Go to Answer
on 25-04-2022 21:01
One thing the resolution definately wont be is "quick" !!!!!
on 23-04-2022 13:10
Hi Just do a search on all boards Netflix, you are not alone.
on 23-04-2022 13:27
Same here. wth
on 23-04-2022 13:35
Also when using the Netflix app it's saying sub is paused.
on 23-04-2022 13:42
HI All,
Same here was working fine until this morning! was all linked up and showing as paied as part of Virgin on netflix site (payment methods). Now this is no longer the case.
Cheers
on 23-04-2022 13:56
Looking at the billing info on the netflix site this is what it says
Your membership was included with Virgin Media between 3/23/22 and 4/23/22. Contact Virgin Media for billing details.
Great service as always!
on 23-04-2022 14:04
Must be an error somewhere.
Looking to Virgin to sort this out asap
on 23-04-2022 15:57
Spoke to netflix and he said Virgin have discontinued payment for the service
on 24-04-2022 19:50
I have had Ultimate Volt since late January 2022 and subsequently received an e-mail from Virgin Media inviting me to subscribe to Netflix, paying through Virgin Media. I received the second e-mail and followed the steps with no problems. Until today I have been able to access Netflix via the Virgin Media app, my PC, mobile phone TV app and tablet, but now I cannot access Netflix via the Virgin Media app, all other platforms still work. The obvious explanation is ........?
on 25-04-2022 10:56
Hi All,
Thank you for your post and welcome to the community.
I'm very sorry for the issue that you're all having with the Netflix service.
We are aware of an issue with this and are working to get this resolved as soon as possible.
^Martin