on 15-02-2023 17:51
Hi,
So Netflix appeared on my bank statement for 2 months. Contacted VM and it was sorted as I am a Volt customer. Now Netflix has emailed me stating that VM are no longer paying my subscription (or something to that effect.)
I have looked all over the forums to resolve this and cannot find a resolution - appears no one can!
Why has this happened again and how do I get it back?
Thanks,
on 15-02-2023 19:58
Thanks for your post on our Community Forums @liamtg, and welcome back!
Sorry to hear of the issue with the Netflix account on your Virgin Media account.
Can you please confirm if you're able to access the Netflix account via the same login details you use for your Virgin Media self-care account?
Kindest regards,
David_Bn
on 16-02-2023 08:47
IThanks for getting back,
I chatted with your colleague via WhatsApp. They said I would receive an activation link within 3 days..
on 16-02-2023 10:53
Thanks for coming back to me @liamtg.
Do please return to us once the 3 day period has elapsed and we'll take further action if this is required.
Kindest regards,
David_Bn
on 21-03-2023 09:25
Morning,
So the saga continues. After a few days on WhatsApp chat I got credited with a GOGW until it's sorted. I still have no access to Netflix and no comms from VM.
When will this be sorted?
on 21-03-2023 12:10
Hey liamtg, thank you for reaching out and I am sorry to hear this.
I am going to to send you a PM so we can look into this, please do look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 21-03-2023 21:14
I couldn't find the Netflix banner at all. Then I thought I would try my online account using the Edge browser rather than chrome and it was there. A completely different looking website on Edge than that of Chrome.
It would be a lot easier if VM informed the public that their website doesn't have full functionality on Google Chrome.
on 22-03-2023 09:03
I will feed that back, thank you for letting us know this.
However did you find it on Edge?
Either way I have also been in contact directly with IT about your issue. Thanks
Matt - Forum Team
New around here?