Good luck with this. Sorry to jump in here, but I’m still waiting for this to work 4 months after signing up for a new contract. One of the selling points pushed at me by Virgin was the inclusion of Netflix which I wanted. It would take far too long to catalogue the amount of time and effort I have spent trying to get this resolved, but I’ve been placed on hold numerous times with telephone support, been asked the same questions ad nauseum by level 1 support staff, been promised things will get resolved within one week (which turns into 2 then 3 …..), opened IT support tickets, reached out to this forum, called to cancel my contract (been with Virgin for over 20 years) only to be told I can’t without a high termination fee, been informed that Netflix isn’t really a service it’s only a ‘freebie’, raised a complaint, raised another complaint about the first complaint not being handled properly, asked for a loyalty discount to cover the cost of joining Netflix independently until the issue is resolved …. And everything just goes round full circle. Like Groundhog Day. I rarely complain, used to run various IT services before I retired, so know it can be tough, but this has been one ‘amazing’ experience trying to deal with Virgin’s processes. PS nothing against the staff, they have all been very nice.
