We are aware of some confusion around the inclusion of Netflix within some of our bundles.
The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only
- Biggest TV bundle
- Biggest TV Volt Bundle
- Ultimate Volt Bundle
Please note, that if you are have the Ultimate Oomph Bundle or the Ultimate Volt Bundle taken out before 21st March 2022, unfortunately Netflix will not be included in your bundle. You will need to move to one of the above bundles in order to benefit from inclusive Netflix
Once you move to one of the above bundles, you will receive an email with instructions on how to activate Netflix, usually within 24 hours. Please follow the link in that email in order to activate your Netflix account. If you already have Netflix, simply use the same email address that’s currently associated to your Netflix account during the activation process, and your Netflix account will transfer over automatically, with your profiles, watchlist and viewing history intact. Please do not try to activate Netflix via your Set top Box, if you are not on one of the bundles above, as this may result in Netflix billing being added to your account, which is a chargeable service.
We've been made aware some customers have not received their Netflix activation email. Our team are working on a fix and hope to have remaining emails sent out very soon. We will update the thread with any further information
In the meantime, please check your spam/junk folders as it's possible they may have been routed there.
this issue has been resolved and we are in the process of rectifying affected accounts. You should receive an email with further details, once the issue with your specific account has been fixed.
Emails will be sent to the registered email address on your account; if for any reason you do not receive an email over the next 24 hours please check your online MyVM account, when the issue has been resolved on your account you will then see an 'activate' button. This button will take you through the next steps.