I wonder if you could help me. I move to a new build home in December and unsure if Virgin Media is live on the development. The cables have been installed and it appears some of the residents have VM up and running. The development is Merlin Gardens in East Kilbride.
What is the best way to proceed in terms of our current VM subscription? Would we also qualify for the free 3 months as an existing customer- I didn’t think so?
Any advice you could offer would be very much appreciated!
I've been moved into a new property at four acres, Mickleover by Barratt Homes for the last 2 months and still waiting for the Virgin to be connected.
I've phoned up the sales team who cant advise of a connection date and therefore cant process a package until it is connected.
I've phoned the Nation home builders number but only been able to leave a message with no call back as yet.
I've spoke to Barratt's who tell me the property was signed off in early September and all details were passed over to Virgin.
Would just like to know when the connection is likely to happen as want to sign up to virgin but if its going to be months away then I will sign up to another provided as the BT line has been connected and up and running since the day I moved in on the 27 September 2018.
Forgive the lateness of my reply. There doesn’t seem to be much of an update regarding the development. I’ve spoken to a few advisors and they have said Virgin Media are needing to install a cabinet at the development- but there has been no contact from Barratts to this end. Would you be able to enquire further? There are a few neighbours chasing this up- we would be ever so grateful to have this expedited. The LA have authorised this I believe, so all we would need is the cabinet and then the wires to each property.