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mikeyd1973
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Message 21 of 110
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Re: NEW BUILD CONNECTION

Thanks Karen.

The developers have installed the inspection chambers and green ducting in the road and there are cables entering the house so I'm hoping all will be good.  The house isn't quite ready yet - some time in early April.

Cheers,

Mike

 

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Forum Team (Retired) Kaz_A
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Message 22 of 110
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Re: NEW BUILD CONNECTION

Fingers crossed for you then as this sounds good so far 🙂

Catch you next week!


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rd266
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Message 23 of 110
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Re: NEW BUILD CONNECTION

Hi Karen,

Would you be able to help me too?

I have purchased a new build and all the flats are wired for virgin, however when speaking to your sales team they have said it isn't available. 

Thanks!

Rachel

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Forum Team (Retired) Kaz_A
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Message 24 of 110
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Re: NEW BUILD CONNECTION

Hey Mike

Thanks for the PM 🙂

The teams popped back while I was off last week confirming it was linked to an  NBU 58171, meaning planning is there for the most part ad they asked the Housefiles and Build teams when this is being released to LS which is the stage our accounts go to when they are Live and serviceable.

I've popped back to them with a request to chase this again as there's not been an answer yet.

Thanks!


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mikeyd1973
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Message 25 of 110
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Re: NEW BUILD CONNECTION

Thanks Karen.  We're hoping to move in on 25th May so hopefully this will give enough time for the house to be connected.

Cheers,
Mike

 

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Forum Team (Retired) Kaz_A
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Message 26 of 110
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Re: NEW BUILD CONNECTION

Fingers crossed Mike

There's no hard and fast time-frame with these things as I have come to learn working on the forums so if you don't hear back from me by next week pop back on this thread and I'll chase it again for you.

Thanks again.

 


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Techie93
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Message 27 of 110
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Re: NEW BUILD CONNECTION

Hi,

 

How long does it take for an address to be release? Ive also been told by developer that the whole development is already connected for Virgin Media. Once the team have done the job. How long does it take for the address to be released for me to be able to order a connection for it?

Also, Once the form is submitted how long would it normally take for it to be connected up and running?

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Forum Team (Retired) Kath_F
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Message 28 of 110
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Re: NEW BUILD CONNECTION

Hi Techie93, 

 

Thanks for your post and welcome to the forums. 

 

It's hard to say as there are so many different things to take in to consideration. 

 

If you're able to fill in a referral form with your development do this as it will be the quickest way to get installed. 

 

This needs to be done 4 - 6 weeks before moving in though. 

 

Thanks,

Kath_F
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Techie93
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Message 29 of 110
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Re: NEW BUILD CONNECTION

Thanks Kath.

 

Will ask the development team for this on our next visit.

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Forum Team (Retired) Kaz_A
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Message 30 of 110
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Re: NEW BUILD CONNECTION

Hi mikeyd1973

I've not heard back from the New Build Liaison officer who this was flagged to so I have passed this back to them for you.

Thanks for the PM chaser too!

Speak soon!


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