It was a complete nightmare when I tried signing up to virgin media. My new build property had already been pre wired with all the virgin cables but yet I still kept getting told that I wasn’t on their system.
Posting on here seemed to help as the lady called Kath seemed to get the ball rolling. Just keep pestering them and don’t give up.
If it’s a Barratt Homes property you’ve moved into you get 3 months free with Virgin, make sure you ask about this as they don’t tell you.
I too am in a very similar situation, although we have already moved into our new build a week or so ago, the sales office forgot to mention the referral form prior to us moving in.
We've been told by site the cables are all there, but your guys at virgin have said it isn't available in our area yet. What is weird is that all the odd numbered houses on our small street are ready to go. Were pretty keen to get it installed as its required for my wife to carry some of her work.