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Message 91 of 106
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Re: NEW BUILD CONNECTION

Hi Cupra265,

 

Thank you for your post. 

 

When you used the checker did you register your interest?

 

^Martin

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Cupra265
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Message 92 of 106
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Re: NEW BUILD CONNECTION

Hi Martin,

Thanks for your speedy reply, I did register my interest yes. I was hoping more info may be obtainable from someone rather then an automated service 🤞🏻.

 

Regards

Tim

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Message 93 of 106
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Re: NEW BUILD CONNECTION

Sadly not more information would be passed on when available. 

 

^Martin

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Cupra265
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Message 94 of 106
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Re: NEW BUILD CONNECTION

Awesome, 

I think my next step is to contact Barratt I believe they should have completed some forms to bring Virgin to the estate. I’m viewing the property again Wednesday so I’ll also check if there’s any Virgin Cables.

Regards

Tim

 

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Kolosik
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Message 95 of 106
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Re: NEW BUILD CONNECTION

Hi All,

Could someone help me . I moved to new house but on virgin website is saying i can't connect to virgin because service is not available at this address . I know the whole street have virgin cables already . I was trying to find the answer using virgin call centre but always is the same answer " we call you back "  and no one calling back. 

Can someone provide me the phone number to UK based call centre ?

 

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Message 96 of 106
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Re: NEW BUILD CONNECTION

Hi Kolosik,

 

Thank you for reaching out to us in our community.

 

Sorry you haven't received a promised call back.

 

 

I would like to invite you into a private chat so I can take some details and possibly get a spotter to look into this for you.

 

I will send you a chat request shortly, please click on the purple envelope to accept.

 

kind regards

 

Paul.

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JoshNorth93
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Message 97 of 106
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Re: NEW BUILD CONNECTION

Hi All,

I am due to move in to my Taylor Wimpey house in the 2nd week of June, however my address is not coming up on the search when I enter my postcode, however other properties on the development are.

I've tried to call the New Build line a number of times but have just been put on hold and then disconnected.

I need my internet setting up for when I move in as I work from home.

Could someone please look into this for me so that I can get the ball rolling in time for move in?

Kind Regards

 

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Message 98 of 106
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Re: NEW BUILD CONNECTION

Hi JoshNorth93,

 

Thanks for your post and a warm welcome to our Community Forum!

 

I can take a closer look into this for you.

 

Check out the purple envelope in the top right hand corner of your screen for a PM from me

 

David_Bn

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pez123
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Message 99 of 106
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Re: NEW BUILD CONNECTION

Hi all, I am due to move into a new build in 8 weeks. My new build comes up in the 'find my address' search tool but when I click it and press next I get the message 'oh dear it looks like virgin media isnt available at your new address'. I phoned the property developers and they told me virgin installed all the required wiring on my road, I just need to book an installation date for the day I move in. Any help please as i need access to the internet within a day or 2 of moving in due to work. Thank you
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Message 100 of 106
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Re: NEW BUILD CONNECTION

Hi pex123, 

 

Thank you for taking the time to get in touch. 

 

Sorry to hear you're having problems taking out our services. I would love to see what we can do to help you and have popped you a PM, please reply when you can Smiley Happy 

 

Thanks, 

 

Hetty_R
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