NEW ACCOUNT - BUT OLD ACCOUNT NUMBER HASNT CHANGED

[SteFawcett]

Hello, Just VM Agents only, please.

I have had this issue in the past and was rectified by a VM Agent, I have signed up to a new account, and when I log into "My Virgin Media" it is still showing the old account number, can you rectify this please so I can keep up to date with my contract.

The old account ends in 04 - new account ends in 05

[Tom_W1]

Hi @SteFawcett, thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

Before we take this further, can you please try to go on My Virgin Media, and click on Register instead of Sign In, and try to register using your new account number?

Please let us know how you get on.
Many thanks

[SteFawcett]

Hello, Tom

Tried that already, I just get the message that there is already an account with this email address

[Tom_W1]

Hi @SteFawcett thanks for your reply - understood.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks