Hi i signed a package with tv broadband and phone for 18 months ,my package is ending in 2 months i have been overcharged on my April bill ,i have spoken to an advisor who was not in this country and she said there was a problem and i was due a refund ,but she would have to pass to a manager to carry out the refund ,this was over 2weeks ago still no refund .
I emaild again and explained the problem in detail still no refund ? i asked for someone to call back again no call back and no refund ? during lockdown VIRGIN MEDIA customer service was a joke and it still is 2 years later worse !!! .
virgin media performance in customer service is terrible and you can never get a person to speak to to resolve any problems regarding billing ,normaly the tech Guys are very good and profesional but virgin media reputation has gone down hill since the new USA company take over .
Because i cannot speak to anyone to help i will have to wait 2 months to my contract is ending and just give my 30 days notice and finally leave virgin media they are only interested in newcustomers and getting your money ,customer services is not recognised and not practiced .
Their are other service providers who take interest in a fair deal and help ,its a shame they used to be quite good but the company has gone down hill , i hope not to many of virgin customers are treated like my self .regards septic _sam
