My virgin media

[Goonerpaul]

I have been trying to get into my virgin media account without success.  When I log in it shows my old account for my old address.  

if I try signing up with my email address which is tied to my existing account it doesn’t work.

if I try using a new email address it doesn’t allow me to sign up as my new account is tied to my primary email already.

not sure what to do, but I can’t use any of the virgin apps or view my bills etc.

I tried calling for help but no one has been able to sort this

please can someone help as currently I can’t view my bills

[Lee_R]

Hi @Goonerpaul, thanks for posting and welcome back to our community.

Sorry to hear you're currently able to access an online account at your new address.  I would love to help you resolve this.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Goonerpaul]

Did you forget to send me a message? Not had anything 

[Lee_R]

Hi @Goonerpaul, 

Sorry to hear you did not receive the private message.  I'll resend it now.

Regards

Lee_R