My virgin media account creation

[LukeC164]

I can’t make a password no matter what I do, every time it says I can’t use that password, I’ve tried 4 different devices, 3 different connections and I’ve also cleared cache and history on everything with no luck, I really need this sorted as soon as possible as I need to manage my payments and such.

[Martin_N]

Hi LukeC164,

Thank you for your post and welcome to the community. 

I'm very sorry for the issue you're having with the online account. 

To confirm, have you been able to try different web browsers? 

Also what is the error message you're getting when trying to input this?

^Martin

[LukeC164]

I’ve tried safari, edge and chrome and it says something song the line of ‘you cannot use that password please try another’ I’ve tried so many different ones

[Martin_N]

Thank you for that information. I would like to look into this for you. 

What I will do is private message you to confirm your details and investigate further. 

^Martin