My proflie not accessible

[OxYellow]

Hi,

I haven’t been able to access my profile for over a year. Contacted Virgin months ago and was told a problem their end and would be sorted.

Still the same. I’ve cleared cache, cookies, etc. Tried from IPad, Phone and Laptop.

Please help if any ideas

Thanks

[Alex_RM]

Hi OxYellow,

Thanks for posting and welcome to our community 🙂

I'm sorry you've had some trouble signing into your online account.

So I can help I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm