My prifile oops something's broken

[robtr4]

I need to go into Manage accounts in My profile to reset password on my wifes blueyonder email address. But keep getting Ooops somethings broken. Can anyone help please.

[Ashleigh_C]

Hi there @robtr4

Thank you so much for your post and welcome back to our forums! 

I am so sorry to hear that you are facing this issue with resetting your wife's password! 

Can I ask if you are accessing this via the My Virgin Media App or online here?

Have you been able to try on other devices and if online have you been able to try on multiple browsers? 

Thank you.

[robtr4]

Hello

I have tried online with windows computer, iPad and iPhone. I can log in and use other features but not my profile or manage accounts.

[Ashleigh_C]

Thank you for confirming for me @robtr4

I'm going to send you a PM now so we can look into this a bit further. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[John_GS]

Thanks for joining us on PM @robtr4

Glad to hear everything was sorted, do drop us a line if you ever need anything

Best,