on 23-03-2023 13:17
Hello all
price rise letter came today so that £7 increase
my package is up for renewal in July (my loyalty discount of £5.75 ends ..... yes i know VM might give me another discount
but if not ........ that could be a £12.75 increase (or a 24% icrease in total!!!)
so i rang today to find out a price breakdown for my landline and my broadband because we may scrap the landline
but before i rang i went on on chat Raybot said he would put me through to a human being the chat said i had to sign in ???? i was already signed in i clicked signed in and it just refreshed the page saying same again and again i tried it on firefox and edge still the same ..........`stalling tatics number 1`
ok i was talking to someone i asked to to speak slowly and clearly cos i wear hearing aids he did
and when i asked him for a price breakdown etc `stalling tatics 2 started
he aksked me my package details
he asked me about any other disabilities ???? answer no
i asked again for a breakdown
he asked me then what tv channels me and my family watch
and when i said please stop stalling me and answer the question re the price breakdown he hung up
so what shall i do next i`ve got 4 months to decide
Answered! Go to Answer
on 23-03-2023 13:26
In common with most suppliers, you can’t get a breakdown.
You bought a bundle of services at a bundle price.
In fact, scrapping the landline may increase the price.
All you can do is re-negotiate your required services and see if you can get an acceptable price in return for a new minimum contract period.
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on 23-03-2023 13:26
In common with most suppliers, you can’t get a breakdown.
You bought a bundle of services at a bundle price.
In fact, scrapping the landline may increase the price.
All you can do is re-negotiate your required services and see if you can get an acceptable price in return for a new minimum contract period.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-03-2023 14:21
on 23-03-2023 14:25
Dial 150 from your home phone line, options 1,1,1,4,4 for thinking of leaving.
call between 8-9 am and you should get straight through to the uk call center and they should help
Good Luck
on 23-03-2023 14:40
Hi ... this information is spot on , I suffered the VM letter of woefull price increases 2/3 days ago ... can we have another 21 pounds please..
No way .. rung 150 this morning .. rigmaroll of press nos .. thinking of leaving ... discounts being offered ... held on for an operative ..
10 pounds knocked of monthly billl ... new contract ... 18 months .... woo hoo ayup .. thx so much .
VM got a very stiff appraisal on the 1 show last night I thought and maybe someone has authorised the discounting .. just a thought
on 23-03-2023 16:59
Hey antonio1960, thanks for joining the forum and for reaching out to our community.
We're sorry to hear of this experience, we'd love to best assist however we don't process package changes from this end.
We'll do our best to advise on this, in regard to your services and their monthly price you may find this info on your bills as well as contract copy.
We would not be able to offer a further breakdown on this as it's bundled up, as very well explained by Ernie_C above.
Has the advice from our insightful members above helped and have you reached our Care team over a call at 0345 454 1111 (or 150 from a VM landline) or chat after your post to be able to discuss your options further?
Let us know how you get on, we'll be here to help.
24-03-2023 02:26 - edited 24-03-2023 02:27
My package was 18mths but the £15 rise is after only 12 mths
on 24-03-2023 08:15
Hi G6hbq2,
Thanks for posting about your recent price rise in the Community.
We always balance our prices with the need to continue investing in our network, products and services.
We're always try to see if there are any new discounts or promotional offers you can benefit from including doing a package review to ensure you're on the one that best suits your needs. If you would like to check then give the team a call on 0345 454 1111 option 1, 4 then 4 again or just send us a text message to 07533051809 and the team will reply there.
Keep us posted on how things go.
Thanks,
on 28-03-2023 15:37