So January 2021 I renewed my contract and for 4 months I had to phone VM cause they kept taking the wrong amount. After being told for the 4th time running my bill the following month would be correct. I had had enough as had been told this 4 months running. I came on here and Akua_A managed to sort my current bill one conversation when the call centre couldn't do after 4 conversations! So after receiving an email last month about my contract going up, I called VM and we came to an agreement. I received an emal advising my February bill would be £58.23, then would go up to £69.25 until the end of my contract. I have today received an email advising my bill is ready and guess what, it's wrong again!!!! The difference being the £4.50 that caused so much hassle at the beginning of my contract. I would be so appreciative is someone on the forum could sort this, just like Akua_A did previously as I have no faith in the call centre after what I went through last year.
