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My Virgin Media authentication issues

ModTeam
Moderator
Moderator

on ‎31-01-2021 17:54

Hello, 

We're aware of some customers being unable to sign into their online account and access features such as email. 

We have raised this fault under reference F008774076.

We will keep this thread updated. 

Many thanks, 

Your Community Moderators

49 REPLIES 49

Graham_A
Very Insightful Person
Very Insightful Person
In response to HughJarsse

on ‎31-01-2021 17:16

All I can add at this stage is that, as the issue seems to be with the single sign on system that VM use (oauth etc), it is likely to be treated as a high priority fault.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Graham_A
Very Insightful Person
Very Insightful Person
In response to Graham_A

on ‎31-01-2021 18:00

There is now a fault number for this issue:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/My-Virgin-Media-authentication-issu...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Martin101
Tuning in
In response to Graham_A

on ‎31-01-2021 18:13

Yes, I am having the same problem and unable to log in. Very fustrating.

0 Kudos

Martin101
Tuning in

on ‎31-01-2021 18:15

To Moderator.

I am having this problem as well. very fustrating.

Can you give me the link where i can I can go in future to see 'current problems and issues' This will save me time thinking the probelm is at my end.

Thank you

0 Kudos

HughJarsse
Knows their stuff
In response to Graham_A

on ‎31-01-2021 18:25

'it is likely to be treated as a high priority fault'

Graham_A,

Knowing just how s..l..o..w.. VM are, even being a 'high priority fault' probably means a week or so at least.....😜

 

0 Kudos

Graham_A
Very Insightful Person
Very Insightful Person
In response to Martin101

on ‎31-01-2021 18:27

@Martin101  The link to the service status page is here:

https://my.virginmedia.com/faults/service-status

However, in order to access the page the SSO sign in system needs to be working, so it would not have helped with this particular issue.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

mamachill
Dialled in

on ‎31-01-2021 18:40

Thanks for updating us, I do  charity work so  the email is crucial, keeping everything crossed it's fixed in hours rather than days, but your response is appreciated. 

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Martin101
Tuning in
In response to HughJarsse

on ‎31-01-2021 19:50

still not working!

0 Kudos

Martin101
Tuning in
In response to Graham_A

on ‎31-01-2021 19:55

Hi Graham - It is still not working. are you a moderator.

How long will it be. I can not get through to VM on the phone either- hanging on for nearly an hour.

help.

0 Kudos

gill139
Tuning in
In response to HughJarsse

on ‎31-01-2021 19:59

Hi

Having the same problem accessing email from VM server, the same oauth....comes up in the address bar even though I type in mail2.

It started yesterday evening.

Is there a solution or is it a VM fault?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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