My Virgin Media Account - password not accepted

[raymondchiu]

Hi,

I have just installed and activated Virgin Media broadband.  When creating a My Virgin Media account, I got the error "Sorry, there was a problem registering that password. Please choose a different one.".  I tried different combination, different browsers and different devices (including app) but still not work.  Can you please help?  Thanks!

[Daniel_Et]

Hi @raymondchiu 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel