Menu
Reply
  • 1.11K
  • 30
  • 332
Moderator
Moderator
852 Views
Message 1 of 71
Flag for a moderator

My Virgin Media Account Log in issues

Hi, 

We are aware that some customers may be experiencing an issue signing into their online accounts.

User's may be receiving an error messaging advising;

‘We’re sorry, we’re having trouble signing you in to your account. Please check your username and password and try again.”

This issue is currently being investigated and we apologise for any inconvenience. 

ModTeam

0 Kudos
Reply
  • 4
  • 0
  • 0
dijon
Tuning in
815 Views
Message 2 of 71
Flag for a moderator

new customer - area code please

New customer.

Area code for PE13 (Wisbech) please.

0 Kudos
Reply
  • 1.06K
  • 62
  • 85
Forum Team
Forum Team
809 Views
Message 3 of 71
Flag for a moderator

Re: new customer - area code please

Hi Dijon,

 

Thanks for your post and welcome to the community 🙂

 

Your area code is 22.

 

Let us know if you need anything else.

 

Thanks

 

Melissa 

 

  • 4
  • 0
  • 0
dijon
Tuning in
797 Views
Message 4 of 71
Flag for a moderator

Re: new customer - area code please

Thanks Melissa.

All sorted now!

0 Kudos
Reply
  • 1.06K
  • 62
  • 85
Forum Team
Forum Team
795 Views
Message 5 of 71
Flag for a moderator

Re: new customer - area code please

Brilliant 🙂 Thanks for letting me know.

 

Melissa

0 Kudos
Reply
  • 1
  • 0
  • 0
leakygasket
Settling in
787 Views
Message 6 of 71
Flag for a moderator

Re: My Virgin Media Account Log in issues

this has been going on for three weeks to my knowledge, this is not acceptable, people need to know facts and kept informed as we all use email for our daily lives,

i am now looking at the process of changing all my email connections to a more reliable service provider, it will take time but as there seems to be no end to this VM problem what other action can i take ?

please please keep people advised of all information and compensate for lack of service
0 Kudos
Reply
  • 8
  • 0
  • 0
Twistedsister
Tuning in
749 Views
Message 7 of 71
Flag for a moderator

Re: My Virgin Media Account Log in issues

Hi I can't log in. It says I have entered wrong username/password. When will it be fixed? Thanks

0 Kudos
Reply
  • 962
  • 49
  • 130
Forum Team
Forum Team
748 Views
Message 8 of 71
Flag for a moderator

Re: My Virgin Media Account Log in issues

Hi Twistedsister, as far as we're aware this wider issue has since been resolved. Have you ever accessed the online account before? If so, have you tried the usual password-reset option? (via 'I've forgotten my username/password) 

 

Tom_F

0 Kudos
Reply
  • 10
  • 0
  • 0
timmaloey
Tuning in
736 Views
Message 9 of 71
Flag for a moderator

Re: My Virgin Media Account Log in issues

Hi ya. It's Tuesday morning just after 11:30 am on 9th July, 2019. I'm not able to sign in to my account for some reason. I did notice that a new check for robots is now part of the sign in process. I've been a customer for at least 4 years and have always been able to sign in to my account. My area code is 04. Have you any information on the signing in to account issue?
0 Kudos
Reply
  • 756
  • 34
  • 66
Forum Team
Forum Team
735 Views
Message 10 of 71
Flag for a moderator

Re: My Virgin Media Account Log in issues

Hi timmaloey, 

 

Thank you for taking the time to get in touch. 

 

Really sorry you're still experiencing issues with your online account. 

 

Have you tried resetting your password? 

 

Many thanks, 

 

Hetty_R
0 Kudos
Reply