My VM: can't access transferred account

[Smith_1]

I've taken over my Virgin account from my later father. There are four e-mail addresses set up with this account and I wish to carry on using them. I've had a letter asking me to register for My VM but this requires an e-mail address. When I attempt to set up a new My VM account using one of the existing e-mail addresses, it says the account already exists. When I log on to My VM using that address, it takes me to my Father's account, with the old billing details. 

Could you advise how to proceed. Thankyou.

[Ilyas_Y]

Hey @Smith_1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with My Virgin Media.
I will assist you on this and get this sorted for you.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Smith_1.

I'm glad we have set up the next steps in place to ensure everything get's resolved 🙂
We'll check back in a few days to make sure it's all done right.
Feel free to reach out to us for any more queries.

Kind regards,
Ilyas.