My Montly Virgin Media Bill Address is incorrect

[emmzz370]

Hi,

I pay monthly £1.75 for Paper bill which has been added on as part of my bill.

I have rang Virgin to tell them that they do not have the 1st line of my Address on the bill and this has not been updated. I have not received my paper bill for months via post as the postman does not know where to post it. What do I need to do to correct this on my bill.

HELP Virgin Media.

[Ilyas_Y]

Hi emmzz370, thank you for the post and welcome to the Virgin Media forums!

So sorry to hear about the bill not being delivered due to the address not showing.
I will definitely be able to aid you here.
I will send you a private message to which we can look in to this.
Watch out for the purple envelope 🙂

Kind regards.

[Paulina_Z]

Hi @emmzz370,

Thank you for coming back to me via Private Message! I've been able to amend your address on the system and you should now receive your postal bills as normal.

I do apologise that this issue has impacted you. If there's anything else we can do to help, please let us know. We're here to help.

Thank you.