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Lucianne
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Moving home

Hi, I’m in a 12 month contract and it’s ends in November but I am moving home at the end of September are the able to move your broadband to the new home I’m going to be at or will I just have to wait till contract ends then get a new contract in the new place?? Any info is much appreciated 

thanks 

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Re: Moving home

Good Afternoon Lucianne,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

We do provide a Movers and Transfer service for customers who want to move to a new property and take their services with them.

 

It would be worthwhile to see if you new address is serviceable by Virgin Media by taking a look at our postcode checker, before giving us a call on 0345 454 1111 and then selecting Option 4 and then Option 3 (if you're moving home and want to keep your services) or Option 4 (if you're moving home and want to cancel the services)

 

If you need anymore advise, do please come back to this thread and we'll be happy to assist.

 

Good luck with the move!

 

David_Bn 

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