4 weeks ago
I am moving home on 15th November. I can’t take any of the services with me as my new home cant get virgin media.
i called customer services on 14th October to give the months notice to stop the service on 14th November. I have received the packaging from virgin to return the equipment
Today i received a bill which I thought would be my final one but it’s saying it’s for services from 1st to 31st December. Direct debit payment will be taken for a normal full month
I called customer services and was basically told that as the bill has been generated, I have to pay it.
Surley that can’t be correct? What happens if i just cancel the direct debit with the bank ?
Go to Answer
What you have been told is correct.
The billing cycle continues and your next bill has been cut as you’re still within your 30 days notice period (and still a customer).
You pay the bill and your final bill will credit any overpayment, after you have actually left.
Cancelling your DD just results in you not paying a valid bill with any attendant outcomes from doing so.
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