Hiya,
I tried using web chat on two separate days to tell virgin that I was moving and wished to transfer my service, complete waste of time so I called on Saturday instead and was told that it couldn’t be completed because of my Netflix subscription. Apparently it has to be dealt with by the Exception Dept whatever that is?? The lady told me the Exception Team would ring Monday morning and sort it but of course they didn’t. So I called Virgin this afternoon to be told that they can’t say when the E team (certainly not the A Team) will call, maybe in the next few days.
All I want to do is book an engineer to connect the services to new address, but I can’t do that until the E Team (who are the only people who can deal with the Netflix code apparently!) decide to call as no, you can’t call them and Virgin don’t have a number for them!! So I said cancel Netflix then, but No only the E team can do that. When they deign to call me apparently it is about a two week wait for an engineer 🤬🤬
Moving Friday so looking highly likely we’ll be without internet for about 3 weeks, would love to leave after all this hassle but it will cost £250 as still in contract. It really shouldn’t be this difficult.
Virgin media has been the most problematic of all the utilities & everything else for that matter to try and transfer and they still won’t tell me if we can keep the same landline number!
Would love to tell them where they can stick their cable but I’m far too polite for that!!
But seriously what a palaver!!
@Ephemera wrote:And apparently the complaint I just made has been resolved?????
??? How has it been resolved ???😤😤
Well it could have been worse, you could have been given the really insulting ‘Education given’ response, unless, of course VM’s legendary brain-dead marketing department have finally realised that such an answer tends to result in an angry mob armed with pitchforks and torches descending on their HQ intending to drag the CEO out and unceremoniously executing him as an example to others. Note: for the attention of the legal department, I am in no way condoning physical violence against individuals - just saying😀
Look, the complaints setup is just as broken, made up and pointless as everything else at VM. No worries, just use it as evidence in the inevitable escalation to the industry regulators and adjudicators.
Hey guess what!
Still no broadband
I’m getting very annoyed as no show by contractors at 17:32pm. 😡😡
What is the problem???
I am paying for both Amazon Prime and Netflix which I can’t use as I need to keep my data for essentials. I can’t use iPlayer and want a guarantee when my broadband is going to be installed and compensation for failing to install it when stated and failing to let me know when installation cancelled. I have also had to cancel a dental appointment for a filling which was tomorrow morning, which is even more annoying as now it looks like I could have gone 😡😡
Extremely poor customer service as usual.
Right when is anyone going to install my broadband 🤬🤬🤬🤬
just got my mobile bill
as you can see it’s about £35 more than usual! My husbands bill is a similar increase. Yes I’ve had a £41 refund from you BUT £19 of that was the credit balance from our VM account so £22 doesn’t anywhere near cover how much we’re out of pocket so far.
What are you going to do about it?????????🤬🤬
