Moved house, got new broadband- works fine, but seeing 'account disconnected' on 'My Virgin Media'
2 weeks ago
I moved house in February, and had transferred broadband to the new address. Broadband works fine, the problem is when I am logged in to 'My Virgin Media' and tap My profile it says: "Account disconnected. Your account has been disconnected. You can access your Virgin Media Mail and apps for up to 90 days after your disconnection date. Please ensure that you retrieve all important emails and files before this time."
Also, when tapping 'My package' it shows- "You don't have any broadband services in your package!" ????
Re: Moved house, got new broadband- works fine, but seeing 'account disconnected' on 'My Virgin Media'
2 weeks ago
Yes, I log onto my account using same email address, why would I need to change it? all my details were transferred over, my account number, area reference, new home address. I can see 'my bills' with new address.....
Re: Moved house, got new broadband- works fine, but seeing 'account disconnected' on 'My Virgin M...
a week ago
Thanks for taking the time to get in touch about the log in details for My Virgin Media and welcome to the community
During the house move process the email for My Virgin Media has to be migrated form the old address to the new one too and this is done on a support system we use that holds all the My Virgin Media date.
If this hasn't happened, and this sounds likely, then this needs to be migrated for you before you can use this to access the portal for your new address.
If you have been in touch with the teams since you posted to sort this then that's fab
If not then please pop back to me on the PM you can see from me on the top right hand side.