I was in contract in my old home which I started on February of 2021 for 18 months, I moved home in august 2021 and rang up to inform virgin of my change of address, the new property has virgin connection so I was able to take with me my hardware and just pay £20 activation fee. I had not changed my package my same price keep coming out I was aware my discount would expire on my contract end date of August 2022. I rang up virgin today to confirm what day in august it would be, they informed me that I started a new contract when I moved home, I was never told when changing my address it would be a new contract as nothing in my package had changed and I was just moving house….virgin customer services as reluctant to investigate as calls are only kept for 180days…..how can a company enter someone into a contract without consent, and zero changes to the package or discounts previous had.
disgusting behaviour, now I’m being told I will have to pay £280 to exit before Feb 2023
