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tammygarvie
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Moved and upgraded now can't use Virgin media login

Hello 

My issue is that I had virgin media & have now moved home in the process I also upgraded, now when I log into my virgin media account it says no package however when I go to register for virgin media account using my new account number and area code i am unable to as my username(email) is already in use? 

Anyone else had the same issue and know how to sort it? 

 

Thank you

Tammy 

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jdon76
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Message 2 of 6
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Re: Moved and upgraded now can't use Virgin media login

Having the same problem and see others have too. I phoned VM today and they tried unsuccessfully to fix problem. The technical team are looking into it and say they will contact me within 5 days. We are worried about our email account becoming invalid.

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Forum Team
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Message 3 of 6
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Re: Moved and upgraded now can't use Virgin media login

Hello Tammygarvie,

 

I'd need to look into your account to raise this with the team, I'll pop you over a private message with some security questions now.

 

You can respond to this by clicking the purple envelope in the top right.

 

Thank you, Emily.

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tammygarvie
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Message 4 of 6
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Re: Moved and upgraded now can't use Virgin media login

Hello there is no message in my inbox regarding this?

Thank you 

Tammy

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Forum Team
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Message 5 of 6
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Re: Moved and upgraded now can't use Virgin media login

Hey Tammy,

 

Sorry that you haven't received the private message notification. I will send another one over for you know, please check in a few moments if the message is with you.

 

Thanks

Steven_L

 

 

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Sololobo
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Message 6 of 6
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Re: Moved and upgraded now can't use Virgin media login

It should be made crystal clear by forum staff that PM's are only accessible when the customer is logged into the forum.

A response such as "Hello there is no message in my inbox regarding this?" suggests the customer is looking to their emails for a reply.




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